Your Post Move-In Journey

Welcome to Your New Home

Congratulations on moving into your new Activa home. We would like to personally welcome you to our family of homeowners and reassure you that we are still here for you, even after moving day!

Below we offer invaluable homeowner resources that will detail how to care for your new home, so it stays in excellent condition for years to come! We encourage you to browse through the links below and reach out to info@activa.ca or your Customer Experience Coordinator for any further questions. Our goal is to educate you and provide guidance so that homeownership feels worry-free and exciting!

Maintenance Info

Home Maintenance YouTube Playlist:

Home Maintenance Blog Series on ActivaLearn:

Your Tarion Warranty

The Home Construction Regulatory Authority (HCRA) is the regulator of new home builders, but Tarion administers warranties and protections for purchasers of new homes! After you move in, there are specific statutory warranties: the 30-day, 1-year, 2-year and 7-year warranty, covering major defects. These warranties begin the day you take occupancy.

Learn more about Your Tarion Warranty on our blog, ActivaLearn, or download our handout here!

Even More Homeowner Resources!

From how to care for your fireplace to the ins and outs of your utility room, our Customer Experience team has put together a hub of useful information to help you settle into your new home.

Learn more here!

Homeowner FAQs

We have gathered some frequently asked questions from our homeowners throughout the years! Do you have a question that isn’t listed? Let us know!

My basement wall and/or floor has a small crack in it, what do I do?

As concrete is composed of water and sand, over time the water will dry and release. This is a common occurrence in concrete and is expected. Shrinkage cracks below 6mm in width for floors (and 4mm for walls) are not warrantable. We will document and monitor them, however, only cracks exceeding 6mm (or 4mm for walls) will be repaired, up to one year.

What do I do if I have condensation on my windows?

More often than not, moisture on the windows is a result of condensation. As 10-50 litres of moisture is released into your home daily, this excess moisture must be drawn out. To exhaust the moisture you can turn on your interior fans, turn on your HRV (during winter months), open windows, open up the blinds, or make sure your furnace fan is circulating. A combination of a few of these suggestions may be required in your home. Ensure a moisture reader is used in order to asses the humidity in your home.

Why has my silicone and caulking shrunk?

These materials will naturally shrink, dry and crack. They must be noted as either defective or incomplete at the time of possession in order to be repaired. Otherwise, this falls under homeowner maintenance.

What should I do if I notice a scratch on my hardwood?

Any scratches must be noted prior to possession in order to be a warrantable item for repair. There is no further warranty.

I have cupping and/or separation in my hardwood, is this warrantable?

If the cupping/separation is deemed to be improper installation, this will be assessed and repaired, if still under warranty. If the cupping is deemed to be a result of improper moisture control by the homeowners, this will be considered homeowner maintenance and will be the homeowner’s responsibility. Ensure a moisture reader is used in order to assess the humidity in your home.

Why does my floor squeak?

If the floor squeak is resulting from movement in the floor system, this will be repaired at one year. If the floor is squeaking as a result of drying wood, this is a natural occurrence and may still occur after seasonal settlement. Ensure a moisture reader is used in order to assess the humidity in your home.

I have noticed a scratch on my countertop, is this warrantable?

Any countertop defects must be noted at the time of possession in order to be repaired. There is no further warranty.

After a seasonal change I have noticeable nail pops – is this normal?

Shrinkage and settlement of the house after seasonal changes are normal and this may result in visible nail pops. Nail pops are not warrantable but will be repaired at one year (excluding painting).

For more information on the details of the most common warranty claims, please see Tarion’s Construction Performance Guidelines.