Customer Experience

Our Team Is Here For You

We know that your home is not just a financial investment – it’s a personal and emotional one, too. That’s why we have developed an easy, streamlined and stress-free process so that your homebuying experience is second-to-none.

Our dedicated Customer Experience team will support you every step of the way, keeping you informed and providing you with the best in quality, service and satisfaction.

Emergency Support

Amanda Tobias
Customer Experience Director

Portrait-style customer or team image shown in a bright indoor environment.

Brandi Broadhaecker
Lead Customer Experience Coordinator

Portrait-style customer or team image shown in a bright indoor setting.

Tammy Hubert
Customer Experience Coordinator

Portrait-style customer or team image shown against a simple residential background.

Jen Berkhuizen
Customer Experience Coordinator

Matt Hertog
Lead Warranty Technician

Jeffery Figueiredo
Warranty Technician

Steven Horsman
Warranty Technician

Bernie Holl
Warranty Technician

Sami Etbarek
Warranty Coordinator

Cara Peloso
Warranty Coordinator

Heather Barnett
Warranty Coordinator

Jerry Vicente
Warranty Specialist

Event or design studio image showing people gathered in a bright interior space.

Burt Nessner
Warranty Technician

Key Appointments

Customer experience still showing people interacting in a bright residential setting.

Pre-Drywall Appointment

An opportunity to walk through the home before drywall is laid and confirm that expectations have been met thus far.

Customer experience still showing a homeowner or team interaction indoors.

Pre-Delivery Appointment

An opportunity to see your selections, note any deficiencies, and learn the important mechanics and maintenance functions of your new home.

Customer experience still showing people in a bright home or showroom setting.

Move In

Final sign-off that your home has been built to satisfaction, plus you’ll get your keys!

What You’ll Experience

During your first materials & finishes appointment, one of our knowledgeable Customer Experience Coordinators will meet with you to walk you through the home building process.

They will be your point person for the remainder of the build, contacting you to arrange appointments and keeping you informed on the status of your home.

Our Warranty

We’re still here after moving day! Beyond your 30-day and 1-year follow-up, we are here to answer questions about your new home and make sure that your experience has been outstanding.

With your new home, you will also receive a comprehensive warranty program, regulated by our proud partner Tarion. This includes: