How the Activa Customer Experience Stands Out

At Activa, we pride ourselves on doing things differently than other builders – especially when it comes to serving our homeowners! Here are a few things that you can expect to be done differently when building your home with us.

Activa builds homes, not houses. We build beautiful and functional homes primarily in communities that we develop ourselves to ensure that our homeowners love where they live, inside and out. This means that we make sure our homes are in close proximity to must-have amenities, like innovative schools, natural greenspace, and plenty of parks and trails within walking distance.

We prioritize the needs of our future homeowners when we develop communities. We’re able to offer a diversity of products, like condos, townhomes and single detached homes, which reflect a variety of price points and fit the needs of different buyers. This reflects our commitment to build communities that are inclusive and reflective of the needs of our homeowners! As a potential homeowner walking into one of our sales centres, we want you to see options that will genuinely work for you and your family.

Our Hand-Held Approach

A lot of builders focus on quantity, but we focus on the experience of the build, and the quality of the homes. In fact, we actively limit on how many homes we build in a year to make sure that each and every homeowner gets the attention and care that they deserve. We know that it would be impossible to offer the personable customer experience we’re known for otherwise! 

When you build with Activa you’re matched with a Customer Experience Coordinator who will guide you every step of the way. This is your go-to person throughout the build process – and they’re only a quick email away if you have a question about your new home! Our end goal: that you enjoy the process and have a stress-free experience with us.

There’s a misconception that building a new home (and everything that comes along with it) is going to be stressful – but we disagree wholeheartedly with this notion! This is why we’ve added several touchpoints throughout the build, so that your experience is stress-free from start to finish.

Your Customer Experience Coordinator will be there to help guide you through the one-on-one meetings you’ll have during construction, like the pre-drywall visit. Our homeowners love this meeting because it’s equal parts exciting and educational – they can start to see what their new home will look like, and learn more about the construction technology inside!

Another exciting meeting with your Customer Experience Coordinator is the pre-delivery inspection. Here, you’ll have the chance to see your home shortly before your closing date, and check out your beautiful finishes and design choices for the first time! 

But it doesn’t end there. We ensure that our customer experience continues after closing, through continuous education tools like maintenance tip sheets, as well as our work with any warranty issues. We’re committed to making sure that the experience is positive for our homeowners, because we care about you and want you to be excited throughout the process. 

Our Commitment to Our Homeowners

Our promise to our homeowners is simple: we aim to make sure that you enjoy building your new home. We work hard make sure it’s exciting, not stressful, and that you can look back fondly on the memories you made throughout the process – like picking your favourite floorplan at our Sales Centres, touring our Design Studio to choose your ideal countertop, or seeing your home constructed right before your eyes at your Pre-Drywall Appointment.

If you’re considering building your new home with Activa, click here  to meet our customer experience team.