Our Team is here for you

We know that your home is not just a financial investment – it’s a personal and emotional one too. That’s why we have developed an easy, streamlined and stress-free process so that your home buying experience is second-to-none.

Our dedicated Customer Experience team will support you every step of the way, keeping you informed and providing you with the best in quality, service and satisfaction.

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Amanda Tobias
Customer Experience General Manager

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Brandi Broadhaecker
Lead Customer Experience Coordinator

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Tammy Hubert
Customer Experience Coordinator

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Jen Berkhuizen
Customer Experience Coordinator

Heather Barnett

Heather Barnett
Warranty Coordinator

Cara Peloso

Cara Peloso
Warranty Coordinator

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Matt Hertog
Lead Warranty Technician

Sami Etbarek

Sami Etbarek
Warranty Technician

Ken Hamilton

Ken Hamilton
Warranty Technician

Bernie Holl

Bernie Holl
Warranty Technician

Jeffery Figueiredo

Jeffery Figueiredo
Warranty Technician

Steven Horsman

Steven Horsman
Warranty Technician

Jerry Vicente

Jerry Vicente
Warranty Specialist

Key appointments

Pre-Drywall appointment

An opportunity to walk through the home before drywall is laid and confirm that expectations have been met thus far.

Pre-Delivery appointment

An opportunity to see your selections, note any deficiencies, and learn the important mechanics and maintenance functions of your new home.

Move In

Final sign-off that your home has been built to satisfaction, plus you’ll get your keys!

What You’ll Experience

During your first colour selection appointment, one of our knowledgeable Customer Experience Coordinators will meet with you to walk you through the home building process.

They will be your point person for the remainder of the build, contacting you to arrange appointments and keeping you informed on the status of your home.

Our Warranty

We’re still here after moving day! Beyond your 30-day and 1-year follow-up, we are here to answer questions about your new home and make sure that your experience has been outstanding.

With your new home, you will also receive a comprehensive warranty program, regulated by our proud partner Tarion. This includes:

1 Year

Workmanship Warranty

2 Year

Mechanical Warranty

7 Year

Structural Warranty