We know that your home is not just a financial investment – it’s a personal and emotional one too. That’s why we have developed an easy, streamlined and stress-free process so that your home buying experience is second-to-none.
Our dedicated Customer Experience team will support you every step of the way, keeping you informed and providing you with the best in quality, service and satisfaction.
Amanda Tobias
Customer Experience General Manager
Brandi Broadhaecker
Lead Customer Experience Coordinator
Tammy Hubert
Customer Experience Coordinator
Jen Berkhuizen
Customer Experience Coordinator
Christine McCarty
Customer Experience Coordinator
Matt Hertog
Lead Warranty Technician
Jeffery Figueiredo
Warranty Technician
Steven Horsman
Warranty Technician
Bernie Holl
Warranty Technician
Sami Etbarek
Warranty Coordinator
Cara Peloso
Warranty Coordinator
Heather Barnett
Warranty Coordinator
Jerry Vicente
Warranty Specialist
Burt Nessner
Warranty Technician
Key appointments
Pre-Drywall appointment
An opportunity to walk through the home before drywall is laid and confirm that expectations have been met thus far.
Pre-Delivery appointment
An opportunity to see your selections, note any deficiencies, and learn the important mechanics and maintenance functions of your new home.
Move In
Final sign-off that your home has been built to satisfaction, plus you’ll get your keys!
What You’ll Experience
During your first materials & finishes appointment, one of our knowledgeable Customer Experience Coordinators will meet with you to walk you through the home building process.
They will be your point person for the remainder of the build, contacting you to arrange appointments and keeping you informed on the status of your home.
Our Warranty
We’re still here after moving day! Beyond your 30-day and 1-year follow-up, we are here to answer questions about your new home and make sure that your experience has been outstanding.
With your new home, you will also receive a comprehensive warranty program, regulated by our proud partner Tarion. This includes:
1 Year
Workmanship Warranty
2 Year
Mechanical Warranty
