Role Summary
Company: Activa
Job Title: ERP Systems Coordinator
Job Type: Full-Time, Permanent
Compensation: $65,000* (*starting from)
Reports To: Director, IST & Continuous Improvement
Location: Waterloo, Ontario
We are seeking an ERP Systems Coordinator to join our Information Systems and Technologies (IST) department at a growing real estate development organization in Waterloo. This role offers exceptional breadth of experience for someone looking to build a career at the intersection of business and technology, with comprehensive exposure to enterprise systems, business processes, and technology implementation.
As part of our IST department, you’ll play a critical role in supporting our technology environment, coordinating system implementations, and enabling end-users to maximize the value of our enterprise platforms. You’ll have the opportunity to make a meaningful impact on our organization’s technology capabilities while expanding your skills and taking on increasing responsibility within a collaborative team environment.
This position is ideal for someone who is eager to learn, enjoys problem-solving, and thrives when collaborating with others in a team setting. We’re looking for someone with strong interpersonal and communication skills who wants to grow as a key member of our IST team by applying their skills across diverse challenges and building expertise in enterprise technology.
Key Responsibilities
ERP & Application Support (35-40%)
- Provide first-level support for our ERP systems and business applications, including HomebuilderOne (HB1), Dynamics 365, SharePoint, Yardi Breeze, and Salesforce
- Deliver responsive, customer-focused service to end-users experiencing technical challenges
- Respond to helpdesk tickets, troubleshoot user issues, and collaborate with team members to resolve technical challenges
- Build strong relationships with users across the organization to understand their needs and provide tailored support
- Triage and escalate complex issues to appropriate technical specialists
- Develop deep knowledge of our systems and business processes to provide increasingly independent support over time
- Support reporting requests and data analysis needs using tools like PowerBI and system-generated reports
Projects & Implementations (30-35%)
- Coordinate project activities including scheduling, documentation, and stakeholder communication
- Serve as subject matter expert on specific applications and tools as expertise develops
- Lead training and user adoption efforts for new system implementations
- Take ownership of implementation workstreams and technical components as skills and knowledge grow
- Facilitate testing, user acceptance, and change management activities
- Support the successful delivery of system enhancements and new technology rollouts
Documentation & User Enablement (20-25%)
- Create and maintain clear, user-friendly documentation including how-to guides, process workflows, and training materials
- Deliver training sessions to end-users on system features, updates, and best practices
- Ensure documentation remains current as systems evolve and business processes change
- Develop resources that empower users to self-serve and reduce repetitive support requests
Process Improvement (10-15%)
- Analyze current-state business processes to identify inefficiencies and improvement opportunities
- Recommend solutions to streamline workflows and enhance system utilization
- Participate in process mapping and documentation activities
- Support the implementation of efficiency initiatives across the organization
- Collaborate with stakeholders to understand pain points and develop practical improvements
- Support additional IST initiatives and responsibilities as needed to meet departmental objectives
Requirements
Required Qualifications:
- 1 – 3 years of experience working with ERP or applications technology in a business context
- Post-secondary education in Business, Information Systems, Mathematics, or a related field
- Strong customer service skills with the ability to communicate technical concepts to non-technical users
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and work both independently and collaboratively
- Strong analytical and problem-solving abilities
- Eagerness to learn new systems and technologies
Preferred Qualifications:
- Experience with Microsoft Dynamics 365, SharePoint, Power Platform, Teams, or Copilot for M365
- Familiarity with Salesforce, Yardi, or other business applications
- Previous experience supporting ERP systems or business applications
- Experience with project coordination, documentation development, or user training
- Understanding of real estate, construction, or property management business processes
Personal Attributes
- Self-motivated with demonstrated initiative
- Comfortable asking questions and seeking guidance when needed
- Adaptable and able to thrive in a dynamic environment
- Strong interpersonal skills and ability to build relationships across teams
- Logical thinker who can understand complex business processes
- Technology-savvy with a genuine interest in how systems support business objectives
This role is open due to an existing vacancy
The successful candidate will be required to produce a satisfactory Criminal Record Check and Judicial Matters Check in the original format and dated within one (1) month of the conditional offer from Activa group of companies.
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Activa is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process please contact our Human Resources department.
If you are self-motivated and are looking for an opportunity to expand your career in a dynamic and enthusiastic environment, you are invited to submit your resume to careers@activa.ca. We appreciate your interest, however only qualified candidates will be contacted. For more information on our company visit www.activa.ca/our-story.
